Privacy Policy

This privacy notice discloses the privacy practices for this company / website. This notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. Which security procedures are in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Types of Personal Information Collected

Through our website forms, direct communication, and SMS interactions, we may collect the following information:

• Full name
  
• Email address
  
• Phone number (mobile and/or landline)
  
• Property address and inspection site details
  
• Preferred contact method and appointment times
  
• Inquiry type or inspection service requested
  
• SMS communication content and history
  
• IP address, browser information, and general location (if analytics tracking is enabled)
  

We only collect this information when it is voluntarily submitted through contact forms, booking requests, text messages, phone calls, or email inquiries.

How We Use This Information

The personal information we collect is used to:

• Respond to questions and inquiries about services, pricing, or availability
  
• Schedule, confirm, and remind clients about inspection appointments
  
• Facilitate two-way SMS communication between our team and clients or agents
  
• Provide requested information or services in a timely manner
  
• Improve our communication processes and client experience
  
• Send occasional updates about services, changes to operations, or promotions (only if opted in)
  
• Maintain internal records, reporting, and operational analytics
  

SMS is specifically used for appointment reminders, access coordination, service questions, and client follow-ups. Clients and agents may also initiate SMS communication via our company number.

Sharing of Information

We do not sell, rent, or share your mobile number or SMS opt-in data with any third party or affiliate for marketing purposes.

We may share certain data with trusted service providers or platforms solely for operational purposes, such as:

• SMS communication platforms (e.g., RingCentral)
  
• Payment processors or billing software
  
• Scheduling or CRM systems used internally
  

In all such cases, we ensure that these third-party vendors are contractually obligated to safeguard your data and use it only for the intended purpose.

Text message data (including opt-in consent and communication content) is never shared outside the above operational scope and is retained only as long as needed to fulfill your request or maintain communication history.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. Simply contact us using the email address or phone number given on our website to do any of the following:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your Web browser, or looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email.

Google

DoubleClick: We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.